AML and KYC policy

We identify customers. We watch cashier patterns. We ask where a large deposit came from if the graph looks odd. We file what the operator must file. We will not explain those filings on a phone call.

KYC documents

• PAN and a live selfie for the first cash-out.
• Bank proof if names mismatch.
• Source of funds questions on large or messy graphs.

KYC holds

A hold is not always an accusation. Sometimes the bank sent the money twice. Sometimes the selfie is blurry. Read the mail before you shout.